The Fix to My Laptop’s Dead RAM Slot

Gateway NV57h RAM Slot

Today, I doubled the RAM in my Gateway NV57h.

And it didn’t cost me a dime.

Well… not today, anyway.

TL;DR: The RAM wasn’t seated properly. Like… for a long time. And I’m a geek who should know better. Try reseating your RAM.

I’ve had this machine for almost 3 years (in itself a record, but that’s another blog post). It was a nice middle-of-the-road machine that I bought after an uncharacteristically brief research period. Suffice it to say that I wasn’t expecting it to last long, since I am (at times) a bit of a road warrior and it was purchased to be my daily driver.

I realized it was slowing down some about a year after purchasing it. So, I did the obvious and bought new RAM for it. In fact, I doubled the RAM that day… or at least that was the intention. I happily removed the factory-installed 2GB memory sticks and popped in fresh 4GB ones.

Imagine my horror when, on boot, Windows reported 4GB of RAM.

What?! There must be some mistake.

I shut the machine down, re-seated the new RAM (and verified that I had, in fact, put the new sticks in). Rebooted. 4GB.

One of the new sticks must be bad, I thought.

So… I swapped them. Still 4GB. So… it isn’t the sticks. Must be one of the slots.

So… I booted up with a stick in only one of the 2 slots. Machine worked. 4GB.

With a stick in only the 2nd slot, the machine never came up.

Just to be sure, I put the original RAM in. Booted up with what should’ve been 4GB (2 x 2GB sticks). BIOS and Windows both reported only 2GB.

Shoot. The 2nd slot is dead. No wonder it’s been running slow!!

I contacted Gateway, since I was just inside the warranty period. After explaining my predicament, they authorized an RMA. All I had to do was ship the machine in.

That was 2 years ago. I didn’t have time then, nor have I had it since, to be without my daily driver for the time it would take them to fix it up and ship it back.

So… I decided—more through inaction than anything else—to live with it. And it really hasn’t been too bad, frankly.

A few months ago, I decided that an SSD upgrade would be a nice boost, and that did wonders for the machine’s performance. In fact, it was so nice that it made me think I might be able to hang on to this machine for maybe even a whole year more!

But for the last few months… I’ve started to really bump up against the upper limits of this thing’s performance. Maybe its my habit of having too many Chrome tabs open… or maybe everything just uses more resources now… but with 2 screens full of Google Chrome and one of the Adobe products (usually Photoshop) running, I’d find that my physical memory usage was at 99%. Even worse: I started getting warnings about low memory.

Yechhh….

So… today, on a whim, I decided to open the case and just try to fix it.

I could never understand why on earth there was no physical sign of difficulty. The slots both appear to be soldered nicely to the motherboard. There’s no hint of cracking on the motherboard itself, nor on the physical structures that make up the slots. The machine has undergone no trauma of which I’m aware… unlike the machine before this, which I managed to run over with my convertible one day.

So… I went through the gamut of test all over again. All this time, I’ve had a RAM stick sitting in the “dead” slot not doing anything. It never seemed like there was a good reason to remove it, so I left it.

After doing some tests… even flashing the latest BIOS from the manufacturer, I was unsuccessful and not really getting anywhere. So… I ran some Google searches about dead memory slots. I even ran across one post that showed a nifty memory slot fix involving a guitar pick.  It just so happened that I had a guitar pick handy, but that didn’t help.

Now… let me just say that for the last 21 years, my daily work has revolved around technology. For large chunks of that time, fixing technology was even a major component of my life. I do my own IT support, and always have. In fact, right or wrong, I handle all of our own internal IT needs.

…which is why I feel really stupid saying what I’m about to say.

I don’t honestly know know which board I was reading (I’ve gone back to look at the pages I visited today while trying to solve this, and I haven’t found it)… but some joker in a thread about dead memory slots actually made a remark that went something like this:

Any chances you seated the RAM incorrectly 3 times in a row? I’ve done it.

I didn’t think too much about it at the time… probably due to my vast IT experience. But as I continued tinkering, it started to haunt me.

Wouldn’t you know it?

I opened everything back up, looked at slot number 2, and realized the memory stick wasn’t seated.

Could it be that simple? Have I done without the full capacity of my hardware for 2 years over a failure to seat a memory stick properly?

Yep.

I’m typing this on my newly responsive machine with 8GB of RAM.

Sheesh.

Gateway NV57h RAM Slot
Here’s what my (properly seated) RAM looks like now

Starbucks Android App Finally Has Mobile Tipping

Screenshot: Starbucks Android App with Mobile Tipping

A couple of weeks ago, I got an email from Starbucks letting me know that their Android app was about to get a refresh.

This was good news, because for months now the iOS app has provided users the ability to tip right from inside the app. Since I never carry cash, I almost never leave tips—something I’d be more than happy to do.

The new version of the app was made available a couple of days ago, but today was the first time I’ve made it to a store to test out the tipping function.

The app has a beautiful new UI, which I checked out right away after updating to the new version.

Onboarding inside the app was easy and intuitive. The email a couple of weeks ago had warned that you’d need your password handy upon updating as login would be required. No problem for me, as I’ve been in the habit of reloading from inside the app, which (thankfully) requires the password anyway.

I immediately looked around for the tipping function, but couldn’t find it. It occurred to me after a few minutes of poking around that perhaps it wouldn’t make sense to “tip” until you “pay.”

So today I visited one of my local stores and checked out with the app as usual. This time, a notification appeared offering several options for a tip: $.50, $1.00, and a third option that equaled the balance I had on the card (I was close to needing to reload, so it was under $2). The notification also prompted me that tipping would be available until a time that worked out to be 2 hours after my transaction.

So, I tapped $1 and saw the following:

Screenshot: Starbucks Android App with Mobile Tipping
Screenshot: Starbucks Android App with Mobile Tipping

As you can see, the app also allows you to modify your tip if you accidentally bumped the wrong amount. Nice touch!

All in all, I’m very happy with the new app, although I was a bit wary of the new permissions required. Thankfully, I’m using cyanogenmod, so I have the ability to block permissions at a much more granular level, thanks to Privacy Guard. I’ll take a closer look at those shortly.

One other pleasant surprise, for the first time, updating the Starbucks app didn’t cause the “Default Card” setting in my account to get goofed up. That was a mildly irritating “feature” of virtually every other previous version of the app.

Great job, Starbucks!

Protect Your PIN Number from Infrared Camera Theft

You Won't Believe How Easy It Is to Steal Your PIN Number

Since none of us use cash anymore (except for that one guy in accounting), often your PIN code is the only thing standing between a would-be thief and the piles of treasure you have stashed in your checking account.

Actually, the card plus PIN number is a reasonably good, if simple, implementation of the “something you have” plus “something you know” principle of security. Neither the card nor the PIN number is much good without the other. (We’re ignoring the fact that most debit cards can also be processed as credit cards for the moment.)

Obviously, hanging on to the card itself is a good start, so that covers the “something you have” side of the equation. But sleight of hand, accidental drops, and old-fashioned purse-snatching still happen today.

So that leaves us with the “something you know“ piece: your PIN.

Why Be Concerned About Infrared PIN Theft?

Being a security-minded person, I’m sure you’re already in the habit of covering your fingers when entering PIN numbers. After all, it takes only a tiny bit of effort, and it prevents cameras and sneaky eyes from catching what you’re entering, right?

You Won't Believe How Easy It Is to Steal Your PIN Number

But what about heat?

You did know your fingers transferred heat to those keys, right?

And since heat dissipates at a linear rate, the heat signature reveals not just which keys got pressed, but also the order in which they were pressed!

But that’s not really a problem, right? After all, who has equipment that can detect heat?

Until recently, the ability to walk up to a PIN pad and detect which buttons had just been pressed required an expensive (and bulky!) infrared camera that would pick up the heat signature left by your fingers.

But with the advent of relatively inexpensive ($349) iPhone attachments,  infrared smartphone camera technology is easily within reach of a ne’er-do-well… especially since they might recoup that much or more in just one ATM transaction. But even for one who’s looking for something less expensive (or who uses an Android device instead of an iPhone), there’s this Kickstarter project, or even a tutorial on how to build one with an old floppy disk! (…for the Macgyver types, evidently).

In other words: stealing your PIN even up to 1 minute after you enter it is pretty easy these days.

So What’s the Solution?

It’s pretty simple, really. Just touch your fingers to several buttons and hold them there while you’re entering your PIN.

Heat multiple buttons up, obfuscate the ones you pressed.

Not so sure about all of this? Mark Rober made this video to demonstrate:

Oh yeah… and don’t use PINs that are easy to guess!

Join Michael and Bruce

My friends at Ortiz | Kleinberg, LLC are launching a nifty campaign this week to connect past clients up to their new community. A direct mail sequence will ask those interested to visit JoinMichaelAndBruce.com and enter their email addresses.

The firm is offering Publix gift cards to everyone who signs up. Alternatively, their clients can choose to donate, and the firm will give the gift cards to Habitat for Humanity of Sarasota in their honor.

The offer is only open to past clients, so if the names and email addresses don’t match up to their client database, then the gift card offer isn’t valid. (Sorry! If you haven’t worked with them in the past, this isn’t for you.)

Neat idea! We’ll be watching with interest!

Dropbox Pro: More Space, More Features

Dropbox today announced that “Pro” accounts, which pay $9.95/month, will get an automatic bump to 1TB of storage (from 100GB). Nice!

Even better, we’re getting new features like remote wipe for devices, and something I’ve wanted for a long time: expirations for shared links.

Once you send out a shared link, you no longer have any control over how many times it’s shared or used by those to whom you have not intentionally granted permissions.

They’ve also added passwords for shared links, which is nice for when you want to have a little additional control over stuff that gets out in the wild.

Granted, it’s still remarkably easy for a malicious person to push your files out to the world, so these are perhaps small blessings, but nevertheless, I feel they’ll be helpful.

Read the full announcement from Dropbox here.

64-bit Google Chrome is Finally Here! (For Windows)

64-bit Google Chrome Version

One of my great disappointments in life came several years ago when I made the switch to a 64-bit OS for the first time: a 64-bit build of Google Chrome simply did not exist!

OK, I might be exaggerating my disappointment. But only slightly.

But life went on. After a while, my incessant checking for news on this all-important development slowed from daily… to weekly… to… I can’t even remember when I last looked.

And to be honest, I haven’t cared. 32-bit Chrome has been fine… until the last couple of months. I’ve noticed it has begun to consume more and more of my aging laptop’s finite memory. This could, of course, have something to do with the sheer number of tabs and background apps (running in Chrome) that I have open. But that’s beside the point.

Your browser is, after all, likely to be your single most-used piece of software—especially if (like me) you long ago ditched other email clients.

So it came as quite the surprise last night when the Ars Technica announcement zipped by one of my news feeds.

But it was late when I saw it, so I waited till this morning to install it.

The upgrade process to 64-bit Google Chrome was fairly simple, but one step left me questioning whether it had worked, so…

How to Upgrade to the 64-Bit Version of Chrome

There’s currently no upgrade path within Chrome itself to get you over to the 64-bit development channel—making the switch is a manual opt-in process. Here’s how to do it:

  1. Head on over to the official Chrome download page and look for the line that says “You can also download Chrome for Windows 64-bit.” Click the bold words “Windows 64-bit,” which will switch things around so that when you hit the big blue “Download Chrome” button, you’ll get the one you want. Currently, you’re out of luck if you’re a Mac user. (Linux users have had access to 64-bit Chromium for a while now.)
  2. Optional step: At this point, I bookmarked all my open tabs just in case they got lost during the upgrade process. I wasn’t sure how this was gonna go down… so, I’d rather be safe than sorry. I then closed Chrome.
  3. Double-click the Chrome-Setup.exe file that you just downloaded and let it run. This ran and completed, leaving me wondering what the heck had happened. Did it update my Chrome shortcuts in the Start Menu, Taskbar, and Desktop? I don’t know? Will I still be launching the 32-bit version of I click one? I don’t know!
  4. Launch Chrome again. If you’re experience is like mine, all your tabs will reopen and everything will go back to the way it was. Hmmmmm….
  5. Head over to your hamburger menu and click the “About Google Chrome” item (or just open a tab and type chrome://chrome/ in the address bar). You’ll see a message that reads something pretty close to “Google Chrome is almost finished updating. Relaunch Chrome to complete the update.” (I didn’t screen shot it, but you’ll know it when you see it.) There’s a handy “Relaunch” button.
  6. When Chrome restarts, check chrome://chrome/ again. You should see a shiny new version message like Version 37.0.2062.94 unknown-m (64-bit). The beauty is the “(64-bit)” at the end, of course.

So How Is It?

OK so it’s admittedly a bit early for real serious feedback here. But my preliminary thoughts are pretty solid.

So far, I can’t tell that it’s making any better use of memory (this is one of its promised benefits thanks to they availability of better addressing). But, it’s nice and zippy. The memory usage may not have actually been the real problem I’d been experiencing with the 32-bit version. We’ll see.

Fonts are visibly better. For whatever reason, Chrome has been really bad with font rendering… so much so that I almost made the switch to Firefox over it! This has made me happy.

I’ve had no problems with any of my extensions. I wasn’t expecting any, but the announcement post on the Chromium blog and the Ars story both mentioned lack of support for 32-bit NPAPI plugins. This means you may need to update Silverlight and Java. (I haven’t tried Netflix yet, but I don’t use it on my computer very often anyway. We’ll see what happens.)

All in all… so far, so good. I’ll plan on a more thorough write-up after I’ve had some time behind the wheel. But for now… I’d say go for it!

Florida’s Economic Recovery Ranked #6 In Nation

Business Insider ranked the 50 states based upon various—arguably arbitrary—factors and placed Florida in the number 6 position.

Notably, the report cited an 8.9% increase in statewide housing prices (measured from Q1 2013 to Q1 2014), a 3.1% bump in payroll jobs (June 2014 vs. June 2013) and a higher-than average growth in the state’s working-age population.

Ahead of Florida in Business Insider’s rankings: Colorado, California, Texas, Arizona, and Utah.

The team responsible for the report, which was published August 4, 2014, posted separately about their methodologies.

Wings N Things: My Favorite Meal

Just a little visual to help you start salivating. For the record, these are not from Wings N Things.Photo: Elkeflorida via BigStock
Just a little visual to help you start salivating. For the record, these are not from Wings N Things.
Photo: Elkeflorida via BigStock

Note: Recently, I was assigned the task of writing about my favorite meal for a course I am taking. I was so hungry when I finished, I thought I would share.

My favorite meal consists of buffalo chicken wings with curly fries, carrot and celery sticks with ranch dressing, fried cheese cubes with cherry mustard sauce, and a nice cold beer of some imported variety.

If you’ve never tried this particular combination of healthy foods (and yes, I jest here about the healthfulness of this meal), you’re missing out one of the most delectable sensations of taste to ever cross the human palate. In particular, this meal should be enjoyed at a fine establishment (hint: it’s a dive) called “Wings N Things” on Cortez Road West, en route from the city of Bradenton, Florida to the sleepy fishing village known as Cortez.

Note: Yes, there’s another Wings N Things location (on Tallevast at Lockwood Ridge). And yes, I also enjoy that location—especially for its convenience. However, as both locations are no longer under their original ownership, I feel like the Cortez location’s owners have generally stayed more consistent with the practices of the founder. To some, that’s a positive. To others, it’s a strike against it. If it were closer, I’d probably eat at the Cortez location more often, but in practice, I find myself at Tallevast more often.

The reason this restaurant, in particular, should be chosen is that it serves, in my not-so-humble opinion, the quintessential flavor for the sauce that makes fried drumettes and wings qualify for the moniker, “buffalo.” While it’s available in milder forms (e.g. mild, medium, hot, and “TNT”), I recommend that you select the setting with the most “heat.” It’s a wonderful delicacy the founder of this restaurant named, “Napalm.”

Sandy, as she was known, must have been attempting to call to mind the burning sensation elicited by this bizarre substance used in chemical warfare (if that is indeed the correct term for it) as portions of the jungles of Southeast Asia were engulfed in flames during the Viet Nam conflict.

When the portions of fried yardbird are served to you as a patron, they appear on the table in a plastic boat lined with aluminum foil. Pooled in the bottom is a generous helping of this orange, aqueous substance, which has also been lavishly applied to the sticky exterior surfaces of the chicken pieces. Introduced into your mouth, the sauce ignites a veritable firestorm of flavors… simultaneously sweet, salty, vinegary, and — perhaps most importantly — hot. The heat comes from the particular combination of the peppers (mostly cayenne, but undoubtedly comprised of a selection of others which remain the secret of the proprietors) and the vinegar.

The effect is so remarkable that caution is to be advised when breathing the air above the meal because the heat from the freshly fried meat causes the pepper-infused vinegar fumes to become nearly noxious. Coughing and sputtering is normal for those neophytes who fail to recognize this.

In order to be properly enjoyed, the curly fries — long cut and fried to a crisp — should be doused in white vinegar and then heavily salted. The flavor of this accoutrement perfectly complements that of the poultry.

The celery and carrot sticks add an air, slight as it may be, of healthfulness to the meal. The fact that vegetables are being consumed with this fried fiesta is just enough to salve the conscience of the eater. Dipping the sticks in the small plastic containers of ranch dressing help round out the flavor profile of the meal.

As if the sensations crossing your taste buds weren’t yet salacious enough to tantalize, the deep-fried cubes of cheese are there to push everything beyond proper limits of enjoyability. Care must be taken to allow for the proper cooling of these little balls (one can only imagine that the cheese had been arranged in a cube shape before being breaded and deep fried) as the cheese — if it’s too hot — will explode into your mouth and sear the flesh thereof, properly ruining your ability to enjoy flavor for the rest of your meal. I must insist that at least some percentage of these little balls of dairy delicacies be dipped into the accompanying cherry mustard sauce. Having never located a similar sauce anywhere else, I can only speculate as to its origins. It doesn’t seem to be mustard-like or even cherry-like at all. Rather, it is a liquid with a mild reddish color that adds a nice spark of sweet flavor to the whole experience.

Of course, you may choose to wash all of this down with the beverage of your choice. For many years, this establishment served Pepsi products. Thus, a Mountain Dew was the imbibement of choice for those looking to add a non-alcoholic kick to the meal. Once the switch to Coca-Cola products was made, the only logical choice was an imported beer of some sort. I usually find the darkest option available, as I find it pairs best with the rest of the meal.

As my salivary glands are now working overtime just from the writing of this short essay, I feel compelled to submit my response and drive to this establishment post haste.

FBI Releases New Documents Showing 9/11 Sarasota Connection

We’ve all known since that fateful Tuesday in 2001 that Sarasota had a connection to the events of the day we call 9/11. I’ve written previously about being held up by the Presidential motorcade as “W” made his way to Emma E. Booker Elementary school to read to the kids. Then there was the flight school in Venice where some of the “I don’t need to know how to land” hijackers trained.

Much later, we learned some bits and pieces about the Sarasota Saudis, and—perhaps the most concerning detail—that the FBI was playing cat and mouse about what it did and didn’t know.

On Monday of this week, though, a new set of documents emerged—documents that the FBI had previously failed to acknowledge even existed—that reveal even more bizarre details about the 9/11 Sarasota connection and what appears to be an FBI coverup.

Thanks to some extremely diligent efforts on the part of the Broward Bulldog and their ongoing investigative and legal actions, the FBI released the documents which, although heavily redacted, reveal information uncovered as far back as 2002.

An article published by the Broward Bulldog and picked up by the Miami Herald reveals the new details. They include a man dumping information into a dumpster behind a Bradenton storage facility, and a man who arrived in Sarasota, FL in November, 2001 harboring apparent intentions to purchase land and establish a Muslim compound in Florida that was (is?) feared to include carrying out or facilitating terrorist activities.

The documents are available online thanks to the BrowardBulldog.org site.